Residential HVAC Repair, Maintenance, & Installation in Columbus, OH

 
 
 
 
Excellent4.824999 reviews
 
4.8
 
Excellent24999 reviews
 
 
 
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Deb Frasure 
 
November 9, 2026
 
 
  
 
Very happy with Five Star Home Service and Michael. This was for a winter weather check of the furnace. He explains everything, answers all my questions. He is so helpful! Highly recommend.
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Donna Moore 
 
November 9, 2026
 
 
  
 
Eric was great.  Fast and efficient
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Bill L 
 
November 9, 2026
 
 
  
 
Dylan was fantastic.  He explained everything and provided excellent service.  Right on time and quick eepair
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Bill L 
 
November 9, 2026
 
 
  
 
Dylan was fantastic.  He explained everything and provided excellent service.  Right on time and quick eepair
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Amanda Villeda 
 
November 9, 2026
 
 
  
 
Our technician, Noah, was great! He arrived when he said, was quick to diagnose the issue, and quick to fix the issue. He was completely honest about everything and showed me all options available to fix the issue. Top notch service!!!! Will be keeping Pickerington H&C for future issues.
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Scott Gebler 
 
November 9, 2026
 
 
  
 
5 Star Plumbing did a professional job putting in a new sewer line, new sump pump drain line, and back flow preventer. Dylan Gabbard and the assigned crew were great to work with. Their experience showed up every day.
Clean up was thorough and well done.
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Scott Gebler 
 
November 9, 2026
 
 
  
 
5 Star Plumbing did a professional job putting in a new sewer line, new sump pump drain line, and back flow preventer. Dylan Gabbard and the assigned crew were great to work with. Their experience showed up every day.
Clean up was thorough and well done.
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Robert Forsblom 
 
November 8, 2026
 
 
  
 
Scott was on time.  He took his time and explained everything he was doing.  I would recommend him to anyone.
Thank you
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Erika Williamson 
 
November 8, 2026
 
 
  
 
I highly recommend them for all your HVAC needs! Our technician, DJ Hoover, was amazing—so kind, personable, and professional.
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Gail Florence 
 
November 8, 2026
 
 
  
 
Great service very professional!  Took time to explain everything.  Jesse is an exceptional tech!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Gail Florence 
 
November 8, 2026
 
 
  
 
Great service very professional!  Took time to explain everything.  Jesse is an exceptional tech!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Lori Brandewie 
 
November 8, 2026
 
 
  
 
Brandon is very professional yet personable.  Glad to have a thermostat again.
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Gary Tarr 
 
November 8, 2026
 
 
  
 
He was awesome! Great knowledge and personable. Took the time to educate us. Great customer service with a friendly and not pushy attitude! Would recommend him to anybody and glad he is a upstanding honest employee w integrity!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Gary Tarr 
 
November 8, 2026
 
 
  
 
He was awesome! Great knowledge and personable. Took the time to educate us. Great customer service with a friendly and not pushy attitude! Would recommend him to anybody and glad he is a upstanding honest employee w integrity!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Brad Peron 
 
November 8, 2026
 
 
  
 
Very thorough.  Went above and beyond in our case
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Dvorah Kane 
 
November 7, 2026
 
 
  
 
Joseph was very knowledgeable, kind and observant.  He actually saved us a lot of money...and probably our life...he noticed a big problem with something else in our home that was leaking carbon monoxide.  We would recommend him 100 percent!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Dvorah Kane 
 
November 7, 2026
 
 
  
 
Joseph was very knowledgeable, kind and observant.  He actually saved us a lot of money...and probably our life...he noticed a big problem with something else in our home that was leaking carbon monoxide.  We would recommend him 100 percent!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Andrew Hassell 
 
November 7, 2026
 
 
  
 
The technician Cody Davis was very professional and courteous. He did an excellent job diagnosing the issue with my furnace.  I highly recommend this company!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Holly Sperling 
 
November 7, 2026
 
 
  
 
Wonderful company that has always worked to make customers feel important! They deserve the trust we have with them. Chris was so helpful and knowledgeable of my water heater. So friendly and honest. Thanks!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Holly Sperling 
 
November 7, 2026
 
 
  
 
Wonderful company that has always worked to make customers feel important! They deserve the trust we have with them. Chris was so helpful and knowledgeable of my water heater. So friendly and honest. Thanks!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Nirajan Bam 
 
November 7, 2026
 
 
  
 
Gage is highly professional, honest, knowledgeable, and genuinely helpful. Although I am still evaluating the quote and have not made a final decision, Gage did an excellent job throughout the process. He took the time to explain everything clearly and was very helpful. I truly appreciate his professionalism and honesty. I would highly recommend Gage to anyone looking for quality service. Working with him genuinely feels like a five-star experience!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Nirajan Bam 
 
November 7, 2026
 
 
  
 
Gage is highly professional, honest, knowledgeable, and genuinely helpful. Although I am still evaluating the quote and have not made a final decision, Gage did an excellent job throughout the process. He took the time to explain everything clearly and was very helpful. I truly appreciate his professionalism and honesty. I would highly recommend Gage to anyone looking for quality service. Working with him genuinely feels like a five-star experience!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Theresa Powellbivens 
 
November 7, 2026
 
 
  
 
This is my first review but 5 STAR installed my A/C on 7/10/25 and then a furnace installed on 11/6/26. These are some of the most friendly, professional but approachable Technicians! Thanks to Hassan, Corey (a/c and furnace) and John.
However, EVERY contact I'm made with them is like talking to familiar friends!
THANK YOU AND GOD'S BLESSINGS!🙏
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Theresa Powellbivens 
 
November 7, 2026
 
 
  
 
This is my first review but 5 STAR installed my A/C on 7/10/25 and then a furnace installed on 11/6/26. These are some of the most friendly, professional but approachable Technicians! Thanks to Hassan, Corey (a/c and furnace) and John.
However, EVERY contact I'm made with them is like talking to familiar friends!
THANK YOU AND GOD'S BLESSINGS!🙏
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Samantha Johnson 
 
November 7, 2026
 
 
  
 
Chris was efficient and quick! He was very friendly and upfront about all the costs. I will definitely be using them again for any needs I have!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Ronald Icampbell 
 
November 7, 2026
 
 
  
 
James was great! I’ll definitely call Kettering Plumbing for my next issue!!!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Monda Wilson 
 
November 7, 2026
 
 
  
 
Gage was wonderful! He was very professional, friendly, and knowledgeable. He took the time to explain everything thoroughly and answer all the questions my husband and I had. He made us feel comfortable throughout the entire process, and we really appreciated his honesty and patience. Great customer service!
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Brett Ringers 
 
November 7, 2026
 
 
  
 
An actually honest company with integrity proven by their employees. They're fair with the rates and give ample and accurate notice as to when they'll be there. Would only recommend them out of every other company I've tried.
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Brett Ringers 
 
November 7, 2026
 
 
  
 
An actually honest company with integrity proven by their employees. They're fair with the rates and give ample and accurate notice as to when they'll be there. Would only recommend them out of every other company I've tried.
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Goog Boy 
 
November 7, 2026
 
 
  
 
Excellent service! The technician was very professional, friendly, and punctual. He did a great job and paid attention to every detail. I’m very satisfied with the quality of his work. I would definitely recommend his services to others. Thank you for the great experience!👍
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Deron Green 
 
November 7, 2026
 
 
  
 
Matt,, the technician, was thorough and great to work with.  He asked if I had any questions and was very polite.
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Deron Green 
 
November 7, 2026
 
 
  
 
Matt,, the technician, was thorough and great to work with.  He asked if I had any questions and was very polite.
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Simon Lebon 
 
November 7, 2026
 
 
  
 
MIKE showed up on time and did the work professionally without rushing. I am very pleased with the work and the installation of the humidifier.
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Simon Lebon 
 
November 7, 2026
 
 
  
 
MIKE showed up on time and did the work professionally without rushing. I am very pleased with the work and the installation of the humidifier.
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Daniel Wilkinson (Hebrew194) 
 
November 7, 2026
 
 
  
 
Great Job and Service
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Rod Williams 
 
November 7, 2026
 
 
  
 
Eric was great! Very Professional and exposed the issues with my furnace. Im thankful that he was able to repair the problem at a affordable price.
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Terry Wyrostok 
 
November 6, 2026
 
 
  
 
Jacob was very kind and I believe he gave me a reasonable quote
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Terry Wyrostok 
 
November 6, 2026
 
 
  
 
Jacob was very kind and I believe he gave me a reasonable quote
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Motasem Melhem 
 
November 6, 2026
 
 
  
 
Fixed the water well
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Joanne Sheehan 
 
November 6, 2026
 
 
  
 
Zach was great, on top of doing his job. He was also friendly and honest.
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Paul Cantonwine 
 
November 6, 2026
 
 
  
 
Chris was very helpful and professional
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Paul Cantonwine 
 
November 6, 2026
 
 
  
 
Chris was very helpful and professional
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Sarah Miller 
 
November 6, 2026
 
 
  
 
Friendly, timely, and quick to take care of things. Great communication and I am very happy with the experience.
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Sarah Miller 
 
November 6, 2026
 
 
  
 
Friendly, timely, and quick to take care of things. Great communication and I am very happy with the experience.
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Tonya Lee 
 
November 6, 2026
 
 
  
 
Brandon was great, on time, explained the work effort and patient working to get my drain unclogged. Thanks again
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Tonya Lee 
 
November 6, 2026
 
 
  
 
Brandon was great, on time, explained the work effort and patient working to get my drain unclogged. Thanks again
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Patrick Grimes 
 
November 6, 2026
 
 
  
 
Drew gave a complete and thorough estimate, explaining all of the steps needed to complete our improvement.
  
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Peter Lane 
 
November 6, 2026
 
 
  
 
Tech. Explain in detail my options.
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Morgan C. 
 
September 30, 2026
 
 
 Verified 
 
Dallas did my annual furnace inspection. He was very professional and personable. He recommended a vent cleaning and when I asked, he recommended Stanley Steemer. He checked my electrical box and it is setup for a surge protector. 
Dallas was very knowledgeable. I liked that.
Morgan Condo
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Meghin E E. 
 
September 28, 2026
 
 
 Verified 
 
I needed quite a few plumbing projects completed, and I have to say that Five Star lived up to their name!! I was so happy with the work! the installation team relocating my water heater so my family is safe. They explained everything so I could understand and the call center staff setting up the appointments were top tier!! you won't regret going with them for all home service needs
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Kileigh R. 
 
September 28, 2026
 
 
 Verified 
 
I had a hvac and plumbing service- the techs were professional, I have had no issues with the installation, great pricing and the admin staff was organized and very helpful.
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Kristine P. 
 
September 12, 2026
 
 
 Verified 
 
Jacob did a great job! Very difficult space limitation and got the job done right.  Thank you!
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Rodd K. 
 
August 25, 2026
 
 
 Verified 
 
They did a very good job I was very impressed highly professional very quick had the parts needed to fix it price was reasonable
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Dee K. 
 
August 19, 2026
 
 
 Verified 
 
Roody was amazing he took time to explain what was needed for my repair and the cost. He reassured me throughout the process and quickly had my plumbing issue resolved. I had a broken pipe and he knew exactly how to fix it. Thanks for the great experience.
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Richard D. 
 
August 18, 2026
 
 
 Verified 
 
Quick response and very polite and professional. They had the major problem diagnosed and fixed in less than 24 hours (Includes 6 hour install due to difficult access). We own multiple properties and we have had service from many companies in Ohio and 6 other states. So a lot of experience in property service 
We highly recommend Five Star Homes Service.
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Olivia B. 
 
August 14, 2026
 
 
 Verified 
 
Chad was absolutely amazing! He took the time to explain everything we needed to know about our HVAC system in a way that was easy to understand and never made us feel overwhelmed or talked down to. He was incredibly knowledgeable, professional, and genuinely just a joy to have in our home. You can tell he truly cares about doing a great job and taking care of his customers. We couldn't have asked for a better experience and will absolutely be using them again in the future. Thank you, Chad!
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Kellyn B. 
 
August 5, 2026
 
 
 Verified 
 
My service with Chis was outstanding, he was very professional and respectful and clearly knew what he was doing! From my first call to schedule, their communication and the finished work I felt like I got VIP service. He replaced a cracked toilet and allowed me to go buy my own toilet to save money. It was all done in a matter of 2 days, they got me service the next day. I Will definitely call them again! Thank you
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Chris H. 
 
August 4, 2026
 
 
 Verified 
 
Guys we're here fast and professional. Explained everything . I highly recommend their service
  
 
 
 
 
 
 
 Posted on Trustindex  
 
  
 
 
 Mary Crocker 
 
July 26, 2026
 
 
  
 
Exceptional service
Alec came out for my estimate I only had power in half of my house. He moved to breakers to keep my fridge and freezer running. Alec and Keith came back to fix my meter box. My daughters car was in the garage while the power was out and I didn’t know how to open the garage door.i asked Keith and he got it open and her on her way. These 2 gave exceptional service. Their name 5 star electric suits them well! Oh and pricing was very reasonable.Thanks again!
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Elizabeth F. 
 
July 17, 2026
 
 
 Verified 
 
Ryan D. did a great job finding the issue with our AC and offering solutions. turns out the ductwork in the crawlspace was disconnected.
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 James S. 
 
July 15, 2026
 
 
 Verified 
 
Five Star set an appointment for the next business day to provide an estimate on my dehumidifier. As the appointment window wore on and my agent, Cody, had not arrived yet, Five Star kept in touch about his route and that he was running late. They stayed in touch with me throughout the day so that I knew what was going on and that they were still coming. When Cody arrived, he proved to be friendly, professional and knowledgeable. I had a quote in hand within 30 minutes and got the job scheduled by the next day. The actual job hasn't happened yet but so far my experience with this company has definitely been 5-star.
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Melissa F. 
 
July 8, 2026
 
 
 Verified 
 
Our technician, Luke Ferguson, was on time and knowledgeable. He answered all of my questions and took the time to educate me. He was able to repair our AC unit the same day during one of the hottest weeks we've had this summer. We will definitely use them in the future!
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Bruce O. 
 
July 3, 2026
 
 
 Verified 
 
Quick, next day service (online request after 5pm). Thorough inspection of the problem, with new unit installed the day after first visit. Technicians arrived promptly in the morning after announcing they were on the way. The old unit was replaced and hauled away before noon. I got a standard 40 gal water heater and I  believe the quality is better than the contractor special that I just replaced. I believe that I  got good value for the money, even though it wasn't a cheap water heater.
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Michelle D. 
 
July 2, 2026
 
 
 Verified 
 
Five Star is my go to conpany for my electrical, plumbing and HVAC work. This company is definitely a Five Star company! I have been very pleased with all the work they have done for me.
M. Dennis, Englewood, Ohio
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Jason B. 
 
June 14, 2026
 
 
 Verified 
 
Fair price and fast service 1 call and they sent out HVAC and plumbing and electrician mainly because a tree fell on my power line and messed up the AC unit but it's all good now thank you five star
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Michelle D. 
 
June 4, 2026
 
 
 Verified 
 
Five Star Home Services LLC is great. I have been using this company for over 2 years now for plumping, HVAC, and electricial services and I have had no problems! All of their services workers have been great.
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Joe 
 
June 2, 2026
 
 
 Verified 
 
Lately I have used 5 different Plumbing companies. Three were good and two that promised quick service were not. I have learned to always get more than one quote. The job was to replace a broken pipe between the well and the house. It involved cutting up the concrete patio. They also replaced the little galvanized plumbing we had left and put in a new pressure tank.  What I particularly liked about Five Star was the quality of work and that fact that they had a person, Jacob, that followed up and made sure that work progressed and was done to my satisfaction. I view that as a good quality control. I also liked the fact that they were the lowest cost by far. Would recommend that to any friends.
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Kristy D. 
 
April 30, 2026
 
 
 Verified 
 
Our Tech Eddie was wonderful. Five Star is always great. Eddie, pointed out some things that we might want to do in the future and gave us a quote. I don't see a time when we would ever need to change to another company.
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Emily W. 
 
April 30, 2026
 
 
 Verified 
 
Eddie was friendly and responsive to our questions about the service on our system. His excellent customer service was typical of our experience with 5-Star. Very happy with our service contract.
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Cheryl B. 
 
April 29, 2026
 
 
 Verified 
 
Five Star always sends us professional service people and Baryley was great in finding the problem and fixing it in a timely manner. Thank you 5 star.
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Denise W. 
 
April 27, 2026
 
 
 Verified 
 
we are thankful to choose five star for our complete furnace/ac replacement.  The techs Christopher and Alex arrived promptly and we are so happy with their installation.  We highly recommend Five Star for your heating and ac needs. Thank you Christopher and Alex.
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Connie D. 
 
April 23, 2026
 
 
 Verified 
 
We received three estimates for a new HVAC system. We decided on Five Star Home Services for various reasons to include pricing, an upgraded warranty all with their highest level of unit. Dakota, our installer, was very professional, knowledgeable, patient, and respectful of our time and property. We would definitely consider using Five Star Home Services for other home care needs.
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Jasmine C. 
 
April 22, 2026
 
 
 Verified 
 
great job quality work I love how patient they  the time that they took to explain  I love how my system looks. The inflation looks so clean and   so happy with the results. I'm just grateful for the technicians for being so kind and  understanding thanks five star it always feels good to be valued.
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Robin K. 
 
April 7, 2026
 
 
 Verified 
 
I am satisfied with the service. It was professional, timely, and met my expectations.
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Sylvia W. 
 
March 31, 2026
 
 
 Verified 
 
I had my yearly AC maintenance appt! DJ came out and he was very knowledgeable and thorough. He recommended some things to keep my AC running for as ling as possible! There was no pressure and I would recommend Five Star.
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Jennifer F. 
 
March 26, 2026
 
 
 Verified 
 
Our technicians were awesome! They were clear with options and expectations and did a great job! Thank you!
They saved us on future issues and helped us decide on what was best for us.
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Doug P. 
 
March 5, 2026
 
 
 Verified 
 
Five Star was excellent to deal with. Brandon was a pleasure and very knowledgeable! Unfortunately we have to replace our furnace, but we're having them do that work as well. They'll be installing next day and will update my review; however, I have nothing but a positive experience with Five Star and Brandon so far.
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 John R. 
 
February 28, 2026
 
 
 Verified 
 
Scott resolved the problem quickly and explained how to prevent it in future. The only reason I didn't rate higher was the price of the fuse that needed to be replaced seemed really high.
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Margaret P. 
 
February 25, 2026
 
 
 Verified 
 
Jy is an excellent technician. I liked that he has alot of patience and explains what the issue is. He is very detailed.
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Donna M. 
 
February 25, 2026
 
 
 Verified 
 
They came out within an hour.  Mike was very pleasant to work with.   I appreciate the timely service.  Thank you.
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Bunk A. 
 
February 24, 2026
 
 
 Verified 
 
Great service technicians , great customer service and price Quality work . I am very pleased with this company overall.
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Margo W. 
 
February 18, 2026
 
 
 Verified 
 
Everyone that I have talked with on the phone and every service tech that has been to my house has been phenomenal! All of them have been friendly, helpful, respectful and on time. I highly recommend 5 Star Home Services. I'm a very happy customer.
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Margie H. 
 
February 17, 2026
 
 
 Verified 
 
Mike was very professional and friendly. He explained in detail the problem with our toilet. Would recommend  Five Star to anyone.
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Dennis S. 
 
February 16, 2026
 
 
 Verified 
 
We are selling our home and the inspection turned up a couple of electrical issues. Brandon came out from Five Star and as always, was thorough, knowledgeable and very kind. He took care of everything at an affordable price. We are so happy to be members of the Five Star family!
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 John N. 
 
February 11, 2026
 
 
 Verified 
 
Five Star was the first electrical service to contact me after I started reaching out. They had someone here for troubleshooting the day (Friday) after I called them. After troubleshooting, and confirming it wasnt urgent, the same technician came out the following Tuesday and conducted electrical repairs, which included running new wiring and adding a new breaker to our circuit box. The tech Brandon was courteous and thoughtful, as well as quick and competent, and the repairs were done in about an hour. Now outlets that weren't working previously are working again. I will be using 5 Star for future repairs.
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Svetlana U. 
 
February 7, 2026
 
 
 Verified 
 
Wonderful company, technicians, quality service . Every technician is knowledgeable and very polite. That was our third service since the end of October. Very happy.
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Ashley G. 
 
February 5, 2026
 
 
 Verified 
 
Kyle was amazing!!!!!!!!! He went above and beyond what was needed! Our job was outside his scope of practice and he made the calls for me and had the right people scheduled to Come out! I cannot say enough amazing things about him!!!! 
Also, Lexie on dispatch took my call, had me scheduled the next day! She went above and beyond preparing me for the steps leading to Kyle's arrival including notifying me that he was on his way!!!! 
This is how customer service is done you all!
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Tiara N. 
 
January 24, 2026
 
 
 Verified 
 
I had an emergency gas leak that required a gas line repair, and it was honestly one of the scariest and most nerve-wracking situations I've dealt with especially since it happened in the middle of freezing temperatures in January here in Ohio. We were without gas, heat, and warm water for the entire weekend, which made an already stressful situation even more frustrating and time-consuming.

From the moment I called Five Star Home Services, I was met with urgency and care. The employee I spoke with over the phone immediately understood the seriousness of the situation and pushed me to the front of the line to ensure a technician arrived as quickly as possible. That alone brought a huge sense of relief during a very overwhelming moment.

Austin arrived and was absolutely exceptional. He calmly assessed the situation, clearly explained my options, and worked diligently throughout the entire day to try to remedy the issue. When he realized the repair couldn't be fully completed on his own, he didn't hesitate to call for backup so additional help arrived to assist, and together they fully resolved the problem.

As a single woman dealing with a major home repair, I was admittedly concerned about the possibility of being taken advantage of. That was absolutely not the case here. Everyone I interacted with was knowledgeable, sincere, and genuinely focused on finding the best and most appropriate solution and not the most expensive one. Austin remained professional, patient, and empathetic throughout the entire process, which made a stressful situation far more manageable.

I highly recommend Five Star Home Services and would strongly encourage others to use their services. This team showed urgency, integrity, and true professionalism when it mattered most
  
 
 
 
 
 
 
 Posted on Trustindex  
 
  
 
 
 Bobbie Mcmasters 
 
January 16, 2026
 
 
  
 
WOW! Great Company and Great Service!
While we were eating dinner this evening, we suddenly found ourselves in the dark, at 7:00 pm. Called 5 Star Home Services at 7:45, and Alec was here within 30 minutes! He was friendly, professional, and extremely knowledgeable. We can't say enough positive things about our experience!
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Patty M. 
 
December 29, 2025
 
 
 Verified 
 
We needed to have a valve and toilet replaced. The gentlemen arrive during the window we were quoted. They use quality parts. Did an excellent job. They answered my questions and addressed my concerns. Would definitely recommend. I had another quote which was essentially the same as 5 Star Home Services charge. Went with 5 Star because the other company gave me an uneasy feeling.
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Donna .. 
 
December 29, 2025
 
 
 Verified 
 
My heat went out on a Friday evening before the coldest weekend of the year. When I called the next morning, they actually answered and sent someone out immediately.  
they were able to help me get temporary heat until the Monday when they replaced my entire heater.
Both technicians made a point to introduce themselves to me and explain what they were doing. I could not have been more pleased with them.
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Wilhelm C. 
 
December 29, 2025
 
 
 Verified 
 
Excellent prompt and honest service. Jonathan in particular did an amazing job! Problem valves identified and repairs completed in short order.
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Matthew J. 
 
December 11, 2025
 
 
 Verified 
 
Mike was on his way before 8am,the service was great and he checked out everything to make sure it was working properly. He's been here before so he was familiar with the maintenance work performed on the furnace. The price for service is great! We're getting the year round service and maintenance! It definitely comes in handy!Thanks again!!
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Pamela T. 
 
December 8, 2025
 
 
 Verified 
 
The service was outstanding. The service technician did an excellent job. He was very thorough and explained everything he did and why. I would recommend him every time. 

I am not happy with Five-star Heating and Cooling. They installed and sold my heating system but then charged me for a service call even though the system was under warranty. I also was informed that the part that was  replaced was recalled almost two years ago and Five Star was aware but didn't inform the customer. That is not  acceptable. I don't think they should charge me for a service call when they should have installed the part and charged the service call to Amanda the manufacturer initially.
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Crystal S. 
 
December 6, 2025
 
 
 Verified 
 
my technician was very professional  respectful of my home covering his shoes. he took the time to educate me on the service he was providing and how the system works.  I would definitely use them again when needed.
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Tami B. 
 
October 25, 2025
 
 
 Verified 
 
Was a routine plumbing check- never would found our leak until it was a big problem.  Thank you Austin!  It's one stop shopping. 5 star in great!
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Aaron P. 
 
October 22, 2025
 
 
 Verified 
 
outstanding customer service and did an outstanding job on installation and cleaning up
  
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Thomas A. 
 
October 15, 2025
 
 
 Verified 
 
Eric Doan from 5 Star home services was very thorough, knowledgeable, and helpful. I wouldn't mind if he did my furnace checkup every year. I feel confident going in to the winter season!
  
 
 
 
 
 
 
 Posted on Facebook  
 
  
 
 
 Virginia Musselman 
 
October 3, 2025
 
 
 recommends 
 
Jeff did a great job. He had to figure out how to get a replacement tube put in for my air conditioning unit.  He was very considerate and took time to explain what he was doing.
  
 
 
 
 
 
 
 Posted on Facebook  
 
  
 
 
 Amber Love 
 
September 18, 2025
 
 
 recommends 
 
This is my second time utilizing Five Star Home Services of Cincinnati in the last 2 years at 2 different houses but, I can say without a doubt the level of customer service is still incredible and I’ll continue to use them moving forward! 

Had the pleasure of meeting Brandon Isham tonight, he was on time within the set time frame given, friendly, explained everything thoroughly and showed me pictures, and most importantly got our ac up and running! 🙌🏻 

Having knowledgeable techs isn’t hard, but having techs and a company that treats you like a person and not a sales goal isn’t something that is common these days and I whole heartedly believe that Five Star of Cincinnati operates by taking care of their people!! 

Give them a call for any of your needs and I guarantee you will be so glad you did! Thank you Brandon and Five Star!
  
 
 
 
 
 
 
 Posted on Facebook  
 
  
 
 
 Enethinia Swartz-Wheeler 
 
September 8, 2025
 
 
 recommends 
 
We had a perfect experience with this HVAC team(Kori and Jesse). They were incredibly clean, timely, and courteous, and they really took their time to care for our historical building and business. We would highly recommend them to anyone and will definitely be using their services again.
  
 
 
 
 
 
 
 Posted on Facebook  
 
  
 
 
 Nick Studdard 
 
August 26, 2025
 
 
 recommends 
 
had very competitive pricing and did very professional work
  
 
 
 
 
 
 
 Posted on Facebook  
 
  
 
 
 Bill Cuthrell 
 
July 26, 2025
 
 
 recommends 
 
We were extremely pleased with Five Star.  Our air conditioner was blowing warm air. They managed to arrange a same-day appointment. Jy Walker, our technician, was very knowledgeable. He diagnosed the problem and had it up and running in no time. He also solved a problem we had with whistling from one of the vents. He discovered that after a flooring replacement job, three vents had been installed on top of the flooring without any openings being cut for airflow.  He removed them , cleared the airways, and reinstalled the vents for us. We highly recommend Five Star.
  
 
 
 
 
 
 
 Posted on Facebook  
 
  
 
 
 Shannon Trusler Granata 
 
June 18, 2025
 
 
 recommends 
 
As always, Five Star Home Services has provided excellent and reliable service each time we’ve needed them for plumbing, HVAC, and electrical maintenance and/or repairs. I especially love how quickly they can provide service when we find ourselves in need. The technicians are always friendly, personable, and take the time to explain everything. I highly recommend Five Star Home Services.
  
 
 
 
 
 
 
 Posted on Facebook  
 
  
 
 
 Judy D. Buehne-Johnson 
 
June 8, 2025
 
 
 recommends 
 
When it came time to turn our air conditioner on for the first time this season, we found it would not!  We called Five Star for servicing.  Eric Doan was our service tech.  Eric was wonderful to work with.  He was explained absolutely everything to us and gave us options as to what was needed to get us up and running again.  A pleasure to work with and will definitely use Five Star again.
  
 
 
 
 
 
 
 Posted on Trustindex  
 
  
 
 
 Dave Maurer 
 
May 19, 2025
 
 
  
 
Corey and Ardell
Excellent service by Corey and Ardell to get our new AC and Heat Pump installed!  Can feel the difference from our tired units installed in 1999.  Much quieter than the old one too.  The new thermostat is much smarter as well.  Corey and Ardell even wore shoe covers to protect our floors.
  
 
 
 
 
 
 
 Posted on Facebook  
 
  
 
 
 Brittany Marie Brown 
 
February 5, 2025
 
 
 recommends 
 
Honestly the best customer service I have ever experienced. We needed a whole new HVAC system. Not only is their pricing the best I found but this company went above and beyond to make this stressful situation EASY, FAST, and WORRY FREE. 

It’s cold out and our system finally was beyond repair. On a Sunday night I went to their website and it was really easy to schedule an appointment to have someone come out the very next day. I received a call from them 30 minutes later from somebody in scheduling, I assume to make sure the right person comes out to meet my needs. The lady was so sweet and so patient and confirmed my appointment for the very next day. They give you a few hour window and I was impressed because I was still able to have a life that day (unlike other companies with their 8 hour arrival window). 
That next morning, I received a text message with a picture of the person that was going to be coming to my door and a little bit about him and how long he had worked for the company. I don’t know about you, but it’s important to me to have a sales person that actually knows what they’re talking about. I instantly felt more comfortable having a stranger in my home. THEN I got a phone call from their sales representative that was coming out to confirm the scheduled time still works for me and to introduce himself. When he was on his way, he let me know when his GPS said he would arrive in a video message, which was perfect because I was able to make sure I let my dog out and wasn’t doing something else when he arrived. 
Once he arrived, he was very nice and professional. I told him our situation and showed him around. I felt like I was actually listened to! He explained things I didn’t understand in a way I could understand and then went and looked at our units to make sure I needed the system replaced and not just repaired. I didn’t feel like he had Commission breath and it seemed as if he actually cared for our situation. Unlike any of the other companies that came out. Paperwork was super easy. He told me exactly what to expect when the installers arrive (which was the very next day might I add)! 
The installers were on time, extremely nice, worked efficiently, and cleaned up so well you wouldn’t have known they even came out. The installers were just as great as the rep when it came to explaining everything I needed to know and walked me through how to use my new thermostat. I will be using this company for all my hvac, plumbing, and electrical needs for here on out! I’m so happy and impressed with everything that took place.
  
 
 
 
 
 
 
 Posted on Facebook  
 
  
 
 
 Ron Jackson 
 
February 3, 2025
 
 
 recommends 
 
Always professional and courteous and they get the job done very quickly.
Roody Garat is The Man!
  
 
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Terri G. 
 
January 18, 2025
 
 
 Verified 
 
Great experience, very responsive, high quality work and all for a great value. Five Star is the only company that I’ll call going forward for my home owner challenges!
  
 
 
 
 
 
 
 Posted on Facebook  
 
  
 
 
 Abby Luning 
 
October 26, 2024
 
 
 recommends 
 
I called on a Saturday morning. We are over an hour away, "Chris" was at our house and had our problem fixed and out the door within a just few hours from the time I called. Very friendly, respectful of my property, and efficient. 100% recommend. Thank you!
  
 
 
 
 
 
 
 Posted on Trustindex  
 
  
 
 
 Zak Geis 
 
August 30, 2024
 
 
  
 
Quick and Efficient
Justin, as in previous services, was quick, efficient and talked me through the the options very well. He installed the new parts and has my house cooling back down already!
  
 
 
 
 
 
 
 Posted on Trustindex  
 
  
 
 
 Jane Miller 
 
August 30, 2024
 
 
  
 
Justin was very polite and helpful in discussing options. My air conditioner we had stopped working in a heat advisory day. He was ver knowledgeable.  Great job. The lady Mia in the phone was very pleasant as well. Thank you to a great team!!
  
 
 
 
 
 
 
 Posted on Trustindex  
 
  
 
 
 Cyndi Cope 
 
August 27, 2024
 
 
  
 
New AC installed and replacement furnace
Just got a replacement furnace and brand new central AC installed in my parents' house in Franklin, Ohio. with Five Star Home Services. Gage was the sales agent who visited to give us some estimates and review options. We decided to get the combo install and worked with Lowe's financing for a great deal. Going to greatly improve my family's comfort in both summer and winter. 
Really convenient and efficient installation. Gage also stopped by to see how we were doing after the team left and helped troubleshoot an electrical issue on the new unit. 
We are very satisfied with the job and that we supported a local company. We learned that their office contributes to Profit on Purpose to help struggling community members get back on their feet. Two ways to help local people with our business.
  
 
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Monica H. 
 
July 24, 2024
 
 
 Verified 
 
Five Stars was reasonably priced, quick and professional!
  
 
 
 
 
 
 
 Posted on Trustindex  
 
  
 
 
 Lillian June Caudill 
 
July 2, 2024
 
 
  
 
Excellent Service
A/C unit was running but fan wasn’t   U it was HOT to the touch.  They were here within 2 hours of me calling and had it FIXED & I didn’t get “taken up top” not even with it being an old unit!  I am chillin again and you can bet I’m buying a new A/C unit from them!  Punctual GREAT PRICES Polite employees Honest repairs
It’s like stepping back in time!!!  THANK U SOOO MUCH
  
 
 
 
 
 
 
 Posted on Trustindex  
 
  
 
 
 André Shaw 
 
June 21, 2024
 
 
  
 
Great Service and right on time!
My technician "Ben" was incredibly knowledgeable, informative and personable. He took quality time to explain the current condition of my AC unit and the options I had available for service. If all other technicians are as good as him, I would definitely recommend FiveStar! Or just ask for him! Thank you again for prompt and courteous service!
  
 
 
 
 
 
 
 Posted on Trustindex  
 
  
 
 
 A G 
 
June 11, 2024
 
 
  
 
Great HVAC expereince
I got a few estimates before deciding on my new  furnace and and a/c systems and the gentleman who came to the house did an excellent job and gave easy to understand and thorough explanations of my options and worked with us on our comfort level with spending and financing options. Within two days I had my new system and they were polite and careful and cleaned up after themselves nd been happy with the system so far.
  
 
 
 
 
 
 
 Posted on Trustindex  
 
  
 
 
 Mitchell Wilson 
 
May 9, 2024
 
 
  
 
Great to work with.
We got a new heater and AC unit installed by them and has been working great. We recently switched our thermostat to a Google Nest and needed a small edit to the wiring. Turhan Jackson provided quick and friendly service.
  
 
 
 
 
 
 
 Posted on Trustindex  
 
  
 
 
 Mohammed Shahnawaz 
 
April 30, 2024
 
 
  
 
My HVAC
I have my HVAC and water heater replaced the team came on time did very professional job. I hope to have this same kind of service always
  
 
 
 
 
 
 
 Posted on Trustindex  
 
  
 
 
 Kristen Bentsen 
 
April 28, 2024
 
 
  
 
Amazing satisfied customers
SCOTT was phenomenal! We called at 9pm on a Saturday night and they were able to come out early the next morning Sunday at 8am to fix our thermostat! Scott was very kind outgoing and had solid knowledge also taught us a few pointers to know and look out for ! He was on time and at our house for about a hour but left us with a happy job done, allowed us to feel comfortable with his work, and safe ! Thank you so much for being amazing and I HIGHLY recommend Fuve Star Hone Services ! Ask for Scott Peterson!
  
 
 
 
 
 
 
 Posted on Trustindex  
 
  
 
 
 He-Man !!! 
 
April 26, 2024
 
 
  
 
New Furnace and A/C Install!
Hello All,

On Friday 4/19/24 I had Five Star Home Services come by to give us our #4 and final comparison quote before deciding who we’d use to fully replace our furnace and A/C system. The salesperson they sent was Pooya Yousefi. Pooya was patient, prompt, professional and full of great ideas. He quickly gained my trust and confidence, and to be honest, I had all but made up my mind on using a different company but since I like to get at least 3-4 estimates before making a final decision on a large purchase I listened to what he had to offer. I’m glad I did because Pooya literally swayed me completely from using the other company and instead, going with Five Star. I don’t think I’ve ever done that before and I consider myself to be EXTREMELY picky. His product, willingness to consider a better price and willingness to research any other deals was outstanding, but the great service didn’t stop there.
I decided to go with Five Star and today 4/25/24, David and Cole arrived prominently and on time at 8am. Upon arrival, they were professional, courteous, considerate and extremely knowledgeable about their work. They were incredibly informative with answering my questions and included my input into how the job was done. They worked a full 10+hour day here at our home and made every effort to accommodate my requests. I highly recommend Five Star Home Services and will be using them for my home needs from this point forward. They lived up to their name, “Five Star” from start to finish and that is a rarity nowadays. Thank you!

Ned
  
 
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Alex Milliken 
 
February 23, 2024
 
 
 Verified 
 
Help us finance and replace a busted water heater in a matter of hours.
  
 
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Doug Knighton 
 
February 21, 2024
 
 
 Verified 
 
DJ was the consumate professional.Found & solved problems that prevented worse problems from occurring.
  
 
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Lana Carney 
 
February 21, 2024
 
 
 Verified 
 
Seth got here right on time.  He addressed all of my issues and was very kind.  Thank you
  
 
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Steve Perry 
 
February 21, 2024
 
 
 Verified 
 
Very responsive and quick with installation of 2 water heaters.
  
 
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Tamera Bryant 
 
February 21, 2024
 
 
 Verified 
 
Mitch was here to give my furnace a tune-up, and he was great. Professional yet very friendly. I had a lot of questions about filters, HVAC functioning, dust, etc. He answered them all clearly and easily. Service was quick but thorough. Five Star installed my HVAC when I bought this house about two years ago. I will continue to call on them to keep everything in good shape.
  
 
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Linda Shelts 
 
February 20, 2024
 
 
 Verified 
 
I felt the pricing was fair, the warranty was unbeatable, and my heating and air conditioner was installed the next day.
  
 
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Stephen Lewis 
 
February 19, 2024
 
 
 Verified 
 
Excellent and professional service. Very reasonable prices.
  
 
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Carolyn Brown 
 
February 16, 2024
 
 
 Verified 
 
Very friendly and they get rite on the job also they clean up after the job is done. But I'm still waiting on someone to call me about a billing question, I've been waiting for a month now. I need some answers please.
  
 
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Lindsay Hinderer 
 
February 16, 2024
 
 
 Verified 
 
Perfect, professional and proficient!
  
 
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Jim Robinson 
 
February 16, 2024
 
 
 Verified 
 
Th 2 young men arrived on time and were professional and friendly.
  
 
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Mike Sergio 
 
February 15, 2024
 
 
 Verified 
 
Your Tech did a great job
  
 
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Gary Meador 
 
February 13, 2024
 
 
 Verified 
 
Always excellent service by super knowledgeable technicians.Thomas was awesome today.I cant say enough about this company!!Thank you!!!
  
 
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Barbara Butera 
 
February 12, 2024
 
 
 Verified 
 
I had a new furnace and AC installed and the two men did a great job.  They were on time, got started right away, and finished ahead of estimated time.
  
 
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Mary Christman 
 
February 12, 2024
 
 
 Verified 
 
My experience from the home flyer, the representative answering the phone (Drew) to the technician Josh provided superb service. The experience was so nice I selected to have all my equipment serviced by the company.I pray this is a great match for both of us!
  
 
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Andyandleslie Hall 
 
February 12, 2024
 
 
 Verified 
 
Great service friendly, knowledgeable serviceman, very satisfied.
  
 
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Austin Barbier 
 
February 12, 2024
 
 
 Verified 
 
The guys were super nice and worked very efficiently. Love how everything turned out.
  
 
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Debbie Mcclelland 
 
February 9, 2024
 
 
 Verified 
 
The team members were very polite and professional. Great to work with on getting a quote promptly and with options to pay. They answered the phone cheerfully and answered all my questions and concerns.I would use them again in the future. I recommend them to all my family and friends. Thankyou FiveStar!
  
 
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Robyn Barr 
 
February 7, 2024
 
 
 Verified 
 
Bubs was very polite, professional and helpful. I will call back and definitely request him.
  
 
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Herbert Mccloud 
 
February 5, 2024
 
 
 Verified 
 
On the early side of the appt window. Explained cost, worked efficiently. Friendly too.
  
 
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Ali Carson 
 
February 2, 2024
 
 
 Verified 
 
Five Star plumber- Andrew came for a maintenance check this morning. He was on time, polite, very personable, and knowledgeable. He explained everything to me in detail- so that I was fully aware of any problems- small water leak on fittings which he fixed or concerns that may need addressed in the future. He did some minor repairs & I felt confident in his knowledge and work ethic. Thank you Andrew for your help.
  
 
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Luke Miller 
 
February 1, 2024
 
 
 Verified 
 
5 star is the best! They are responsive whenever we need anything hvac related. The people on the phone are incredibly nice as well as the technicians.
  
 
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Laurie Riehm 
 
February 1, 2024
 
 
 Verified 
 
Austin was very nice and informative.  He assessed the problem and fixed it all at the same time.  Very pleased!!
  
 
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Valarie Crump 
 
January 31, 2024
 
 
 Verified 
 
The people that come out to your house ate great.
  
 
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Brad Homyak 
 
January 31, 2024
 
 
 Verified 
 
Chasity did an excellent job. Was very knowledgeable and went the extra mile to help clean out a dead bird that found its way into the furnace. Would recommend to anyone.
  
 
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Craig D-Son 
 
January 31, 2024
 
 
 Verified 
 
Same day service to repair my battery backup sump pump. Seth was very professional and did an excellent job explaining the issue. He was on time and able to fix the issue in approximately 30 minutes. Will use Five Star services again.
  
 
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Charles Wash 
 
January 31, 2024
 
 
 Verified 
 
The installer was beyond excellent! Not only was he extremely courteous and knowledgeable, he was also very clean. He took his time asking me questions to ensure he delivered exactly what I needed and went out of his way to explain the why to what he was doing rather than simply the what. They are my go to company for my plumbing needs!
  
 
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Danny Gillespie 
 
January 30, 2024
 
 
 Verified 
 
Very professional and respectful
  
 
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Cody Moore 
 
January 26, 2024
 
 
 Verified 
 
Mike was friendly and professional!The installation crew showed up on time and were complete in about 2 hours. Very smooth process from end to end!
  
 
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Zeke Tucker 
 
December 29, 2023
 
 
 Verified 
 
Mike was extremely helpful getting my heater fixed
  
 
 
 
 
 
 
 Posted on Facebook  
 
  
 
 
 Linda Trunzo Kreuter 
 
December 21, 2023
 
 
 recommends 
 
I’m so pleased with the service I have received for my furnace problems!   Their customer service has been great & their techs have surpassed knowledge & work done on my unit that wasn’t even purchased from them!   Will never go anywhere else!   Thank you Josh, Randall, Easton & Teral!
  
 
 
 
 
 
 
 Posted on Trustindex  
 
  
 
 
 Russell Adams 
 
December 19, 2023
 
 
  
 
Many thanks to Five Star on HVAC and tankless water heater projects.
We needed a replacement HVAC system this year. Had several companies bid the job. Michael Brown of Five Star was the only one who found oil on a compressor pipe that showed that, "You might get by simply replacing the entire length of compressor pipe." We chose to replace the system because freon is becoming obsolete. Five Star's bid was least expensive of the bunch even though they were the only bidder to notice leaks in the old copper compression piping. 

We were so impressed that we later called them in to do an estimate for a tankless water heater replacement. Again their rep, Brandon was his name I think, found a way to make the install possible after another company couldn't figure out how to vent a new pvc system properly. We look forward to doing that work when the grandfathered water-heater eventually fails.
  
 
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Sheri Macoskie 
 
December 12, 2023
 
 
 Verified 
 
The guys were awesome personable, was informative was nice to my dog which matters. They cleaned the little mess that was made put my appliances back. I will be contacting them for future work
  
 
 
 
 
 
 
 Posted on Trustindex  
 
  
 
 
 Tym 
 
December 12, 2023
 
 
  
 
5 Star Home Service to the rescue
Furnace stopped working and called 5 Star Home Services and service technician Josh Anderson was out same day and fixed same day the problem.
  
 
 
 
 
 
 
 Posted on Trustindex  
 
  
 
 
 Catherine Rahe 
 
December 8, 2023
 
 
  
 
Trustworthy and Efficient
  
 
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Paul Herring 
 
November 21, 2023
 
 
 Verified 
 
Friendly and professional service. Efficient performance of all work. Very satisfied.
  
 
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Sue Mazzarini 
 
November 14, 2023
 
 
 Verified 
 
Absolutely wonderful tech!  I think I have another son in Eddie.  Felt like family and someone you can trust. This is why I use 5 Star.
  
 
 
 
 
 
 
 Posted on Trustindex  
 
  
 
 
 Linda Merriman 
 
October 31, 2023
 
 
  
 
Always prompt, friendly and courteous
I have used Pickerington H&C (now Five Star) for many years.  They installed both my air conditioning and furnace within the past several years.  They did an outstanding installation job, returning to check for satisfaction and adjusted the air flow to meet my satisfaction.  They are always prompt, friendly and courteous.  I truly appreciate that they do not manufacture repairs that aren't necessary.  I plan to use this company for many years to come.  Thanks, Five Star!
  
 
 
 
 
 
 
 Posted on Trustindex  
 
  
 
 
 Jim Strain 
 
September 29, 2023
 
 
  
 
On time and very polite technician.  Finished two furnace tune ups in expected time frame.
  
 
 
 
 
 
 
 Posted on Trustindex  
 
  
 
 
 Jerri 
 
September 29, 2023
 
 
  
 
Great job. Super nice
  
 
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Morgan Condo 
 
September 19, 2023
 
 
 Verified 
 
I have a 2 year old furnace. I have had repeated issues with it shutting off; the last incident was a record breaking cold snap. This company is all talk. The entire country knew this cold snap was coming and "5 Star" told me I had to wait a week for service! A WEEK! I asked them how I could heat my house for a week in frigid temperatures. 5Star holds itself out like it's a big company. A big company would have been prepared!Today I called 5 Star bc, once again, my 2 year old furnace stopped running. The customer service rep told me there was a service call charge! I told her I paid $25/month for service every  month and I have NEVER had to pay anything extra! The robot on the phone just kept repeating herself. This is totally unacceptable business practice. I am sorry I ever called New Albany Heating and Cooling! It used to be reputable. Not anymore
  
 
 
 
 
 
 
 Posted on Trustindex  
 
  
 
 
 David 
 
September 19, 2023
 
 
  
 
Gas furnace checkup
Luke was very thorough and informative and was very thankfully not a sales person though again, informative on reality and expectations for an older furnace.  Documented furnace conditions and recommendations well in report.  Very pleased with their service and will be using five star again.
  
 
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Dottie Kluesener 
 
June 24, 2023
 
 
 Verified 
 
Eddie was very fine. He was on time, professional and explained what he was doing and why. I would highly recommend himI plan to ask for him next time
  
 
 
 
 
 
 
 Posted on Facebook  
 
  
 
 
 Shannan Palma 
 
December 16, 2022
 
 
 recommends 
 
I highly recommend Five Star Home Services. They have amazing customer service. My furnace stopped working and they had an HVAC guy here within three hours. He determined it was an electrical issue and Tim (electric field supervisor) fit me in as an emergency appointment the same afternoon. My heat has been restored right as we're facing a bitter cold snap. I'm so grateful. Thank you!
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Reymundo Z. 
 
January 12, 2022
 
 
  
 
They were very good, they did it very quick. They are reliable, great deal compared to other companies.
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Timothy E. 
 
July 30, 2020
 
 
  
 
Did not use them.
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Todd H. 
 
May 29, 2020
 
 
  
 
Showed up on time. Fast and efficient service.
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 David T. 
 
May 7, 2020
 
 
  
 
It went very well.
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 John F. 
 
April 10, 2020
 
 
  
 
During the AC tuneup & inspection, it was determined that the unit was devoid of freon. It was then determined that we had no other choice but to replace the unit. My wife and I researched various suppliers - Costco, Home Depot and Five Star. Unfortunately, none provided identical brands to compare on an "apple to apple" basis so we relied on Consumers Report to check manufacturers' reliability and Angie's List to check on seller/installer reliability. We accepted bids from companies that provided Lennox, Bryant, and Carrier units. Based upon the combination of reliability, price and installer reputation we settled on Five Star Heating and Cooling. Once the installation of the AC unit began, we subsequently discovered that the heat exchanger on the furnace was cracked. So besides needing a new AC unit, I also now needed a furnace. At that point, I knew that I was at their mercy to a certain extent. However, the price they quoted for the furnace seemed to be reasonable based upon a quick "google" search. My wife and I felt comfortable with the total combined price. We went from somewhat skeptical to comfortable in the transaction. No one likes to feel forced into a purchase. But that feeling quickly evaporated upon further scrutiny. Although we would have preferred to purchase the AC unit alone, both the AC and furnace were 13 years old and the furnace would probably need replacement in a year or two anyway, For the furnace, we upgraded to a two-stage, variable-speed blower with a higher efficiency rating than the builder's grade Trane that was replaced. Isaiah, Cody, David & Jeff were all involved at some point in the process. They were professional, knowledgeable and very easy to work with. Isaiah is largely the face to the customer. Cody and David were the installers and I believe Jeff is the quality control/supervisor. I have used Five Star in the past and I will continue to use them in the future.
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Roger P. 
 
January 24, 2020
 
 
  
 
It was fine, they did a good job, they were prompt and completed it on time.
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 David B. 
 
January 17, 2020
 
 
  
 
Excellent, they called to let us know that they were on their way. Professionally friendly and helpful when explaining what they were doing. Gave tips on how to keep the system running smoothly.
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 David B. 
 
January 13, 2020
 
 
  
 
The heating and coiling systems were installed in April and during the summer months there needed to be a few adjustments to the system. The Company has an outstanding Quality Control Unit that establishes outstanding quality control standards. Their installation team and their General Manger Charles Wolfe make sure the customer is totally satisfied with both the equipment and services. We would strongly recommend this company for any future installations and/or replacements of HVAC Units in the Columbus area. The company is expanded for all the right reasons they are a Five Star Company when it comes to heating and cooling.
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Connie D. 
 
January 9, 2020
 
 
  
 
The technician was friendly and helpful. Answered all our questions. Cleaned up when the job was finished.
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Robert M. 
 
November 2, 2019
 
 
  
 
Excellent. No problems scheduling and the tech was punctual and very professional. He explained what he was doing and did not mind me observing - very friendly. I very much appreciated that the work order and inspection results were printed so I could read it clearly (and not a carbon copy where it is hard to read or the writing is not legible.) The price was very reasonable - I had a coupon for $64.
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Carol K. 
 
November 2, 2019
 
 
  
 
Good company. The technicians were very professional and pleasant. They did an excellent job. Scheduling was easy; they were able to get someone out the next day to install a new thermostat I purchased. I will definitely use them in the future.
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Carla D. 
 
October 23, 2019
 
 
  
 
The service technician was very professional and thorough in his work. The price for a furnace tune-up is reasonable. I recommend this company for furnace or air conditioner service.
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Annette P. 
 
October 21, 2019
 
 
  
 
They were great. We've used them all the time. They were very professional with a very reasonably price.
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Joel S. 
 
July 3, 2019
 
 
  
 
Friendly and prompt service.
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Phil V. 
 
May 13, 2019
 
 
  
 
Work performed quickly and professionally
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Sandra F. 
 
April 23, 2019
 
 
  
 
Everything went as expected. Arrived early and completed tune up in about 45 min. Technician was respectful and professional.
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Heath H. 
 
April 4, 2019
 
 
  
 
Corey was a great tech! Did a good job on my spring tune up. Cleaned up my outdoor unit. Have a complete HVAC system installed and maintained by Pickerington Heating and Cooling. They have been great every step of the way! Brett the owner really cares about his customers and his workers!
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Robert O. 
 
March 11, 2019
 
 
  
 
We had a problem with the humidifier connected to our furnace not working. We had an appointment, the technician called and ask if he could arrive early. Once on site the technician was able to diagnose the problem, he had the needed part of the truck. The part was installed in an efficient and professional manner. He kept me informed and told me the cost of the part and service call before he installed the part. Excellent service, excellent technical knowledge, and very professional.
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Pamela P. 
 
March 8, 2019
 
 
  
 
Ben and Chris called first and then arrived promptly. They were courteous, friendly, took time to explain everything, and did a great job for a reasonable price. I don't bother calling anyone else any more, I always call Pickerington Heating and Cooling for any HVAC problems.
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Wenda W. 
 
March 5, 2019
 
 
  
 
Knowledgeable, professional; good company. Hard to find these days.
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 David Z. 
 
February 4, 2019
 
 
  
 
I have an over 30 year gas furnace in my house. The service men Ben and James arrived on time and performed tests and found that my furnace needed replaced. I have scheduled a appointment for the replacement of the furnace. The paid for the discounted service charge of $59.00 through Angie's List.
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Mike R. 
 
January 28, 2019
 
 
  
 
Seems to be very honest. Correctly identified the problem. Two other companies failed to do so. Cory was my Tech.
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Jane O. 
 
January 10, 2019
 
 
  
 
The Service Manager of the Five Star Heating and Cooling Group correctly diagnosed an issue previously misdiagnosed by a technician from another company. At my request, I was supplied with a reasonable mitigation and a very reasonable estimate to replace my furnace. In short the Service Manager of this group within Pickerington knows what he is doing.
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Peter L. 
 
January 8, 2019
 
 
  
 
All in all I've been pleased with the company and will continue to do business with them. We've had some repair work done and they installed a new air conditioner. They told me that in order for the warranty to be valid on my A/C I had to sign up for their annual service plan (around $160 I think?) to have the unit serviced and kept in working order. We had some significant challenges understanding this and then communicating to get the services done. However, they've probably been to my house 5 or 6 times and I've been pleased every time so I will continue to do business with them.
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Elizabeth S. 
 
December 18, 2018
 
 
  
 
The technician, James, pretty much figured out the problem within minutes of looking at the furnace. He fixed it very quickly, explained the issue and reassured me that they would come back right away if, for some reason, it started having issues again. I haven’t had any issues since!
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Tim & Allison D. 
 
December 13, 2018
 
 
  
 
Great communication. Arrived on time even after I rescheduled the morning of the appointment. Crew was great. Hired for routine furnace maintenance and safety check. Found cause of nagging issue and fixed in the same day.
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Ivan V. 
 
December 4, 2018
 
 
  
 
Great service and professionally
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Nora F. 
 
December 1, 2018
 
 
  
 
This company is great! I was making repairs on my home to sell it to a relocation company. The company was very difficult and I needed the repairs done very quickly. i called them on a Sunday night and they answered! Candy was extremely helpful and went above and beyond. They quickly sent a technician to my house and gave me a great price on the furnace. The work was done quickly. They even sent me pictures, per my request, because I had moved to a different state. Everything was fast and easy. Great customer service. I highly recommend them and would use them again in the future if I were still in Ohio.
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Penne M. 
 
November 29, 2018
 
 
  
 
Pickerington Heating and Cooling is the second company we have used for preventative maintenance. They work to our schedules in the Spring and Fall for tune-ups. The techs are always polite, and clean-up after themselves.
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Tom J. 
 
November 28, 2018
 
 
  
 
Everyone at is very professional. Show up on time and do work efficiently.
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Gilbert D. 
 
November 6, 2018
 
 
  
 
It went very well
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Senath R. 
 
November 5, 2018
 
 
  
 
Purchased Angie's List 'deal' for fall furnace tune up. Price was great. Contractor was prompt, professional, completed the work in a short amount of time. This was the second time we'd used Pickerington H&C. We had used Northland Heating and Cooling for 20 years but after a dishonest service call that the company never addressed/resolved with us, we switched and have been happy with their work and the free advice and recommendations they have offered. Feel they are honest and reputable.
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 J M. 
 
July 16, 2018
 
 
  
 
The technician Carl, called when he was on his way & arrived in the time window quoted. Carl was knowledgeable & asked questions about our issue in order to diagnose the problem in a timely manner.
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Ryan S. 
 
June 8, 2018
 
 
  
 
Fantastic, quick, easy to work with, very professional and were in and out in no time. would hire again.
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Dale B. 
 
June 6, 2018
 
 
  
 
Michael took his time and did a complete job. We will definitely hire Pickerington Heating and Cooling again for both emergency and routine repairs.
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Asha L. 
 
May 29, 2018
 
 
  
 
Very good!
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Mary B. 
 
May 29, 2018
 
 
  
 
Carl was on time, professional and had us up and running in less than 45 mins. The CSR, Grace was great when scheduling. No pushy sales pitch, just great customer service. Seemed like this company wanted our business. Unlike some companies that acted like they were doing us a favor to come out and service our A/C.
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Robert O. 
 
May 24, 2018
 
 
  
 
Very well. New unit is 90% efficient using a run of PVC pipe for venting.
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Pete H. 
 
May 24, 2018
 
 
  
 
This is the 2nd time I've used Pickerington Heating and Cooling for HVAC maintenance. They are professional and curteous. I will continue to use them.
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Randy H. 
 
May 23, 2018
 
 
  
 
They were fantastic. I love using them. I request James every time. Last year they came out to replace one of our A/C units. They gave me a very good deal. The installers were great. They came out yesterday for a repair on the second one and gave a reasonable price on replacement.
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Lawrence T. 
 
May 19, 2018
 
 
  
 
We had their Technician - Matt Losco - out to review and recommend a replacement central air conditioning unit. He was exceptionally professional, cordial, informative and non-condescending. Bottom line - he did a great job explaining what was needed, why and options available. When he did not know an answer, he called and got it immediately from his office. Their office even suggested an alternate for us. We have had several other firms' techs and sales people here to discuss our AC needs, but he was by far the best. If I could give him a better rating I would but the 5 Stars are my only option. We sincerely appreciate this man and his company. "LT"
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Stacy S. 
 
May 7, 2018
 
 
  
 
They are always on time and they always do a great job.
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Stacy S. 
 
May 7, 2018
 
 
  
 
They've done a wonderful job.
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Gary & Maryann M. 
 
March 21, 2018
 
 
  
 
They did an excellent job.
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Ben F. 
 
March 12, 2018
 
 
  
 
great - knowledgeable helpful in plain english as promised and using modern tools
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Deborah L. 
 
January 24, 2018
 
 
  
 
All went very well.
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Theresa J. 
 
January 17, 2018
 
 
  
 
problem diagnosed and fixed quickly and was very reasonably priced!
  
 
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 James M. 
 
January 8, 2018
 
 
  
 
The installation went very well. Not entirely satisfied with the air conditioning unit installed.. Cools very slowly.
  
 
 
 
 
 
 
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